Refund and Return Policy

Refund and Return Policy

Something not right? Need a return? or maybe Dyl hasn't replied to your message...bloody hopeless. That's no dramas we're here to help sort it.

Returns and Exchanges Policy:

• Submit the return form
• Return the item/s to us within 20 days of the date on your invoice or despatch confirmation email.
  
• The freight charge of returning your items to us is at your cost. We recommend using a service that provides tracking so you can ensure your parcel reaches us.
• Freight for the replacement product, from our warehouse, will be covered by Outback Drover Co.
• Postage costs are non-refundable.
• Exchange requests will only be met where the requested product is in stock or a suitable replacement is available.
• Returned products must be in original saleable condition with all labels/tags and packaging intact, unmarked, unworn and unwashed.  Please securely wrap the outside of the return ensuring no labels and or tape is to be affixed to the product packaging.

• Package your goods to ensure no damage to the product or its packaging while in transit to us.

• Once your products have been received, we will inspect them and process your return or exchange within 3 business days. Please allow up to 14 days for the processing of your refund to your bank or 5 days for the shipment of your replacement item.

• Refunds will only be issued back to the original method of payment, and for credit card only when processed within the original payment provider’s refund window.